Customer Service hub

Our eye test cost just €40. You may be eligible for a PRSI/ Medical card funded eye test, you can upgrade for €10*. 

For online orders and bookings you can adjust your details via your profile section of my account.  This will not update your in store records. To do this please complete the contact us or call services or pop into your local store to inform us.

The OCT 3D scan is included in our Advanced Eye Test, however, its not included in the PRSI/ Medical card funded eye test. You can upgrade for €10* to an Advanced Eye Test to include the extra checks (OCT 3D scan and dry eye assessment).

You can visit any Vision Express store. If you've previously had your eyes tested at a different store please let the team know when you visit. 

At present we are unable to facilitate a glasses recycling service in our stores. Responsible management of all environmental topics is a strategic priority for us and we hope to introduce a glasses recycling initiative across our estate in the very near future.