How to cancel or amend your eye test appointment online

Once you have booked your eye test online, you can cancel your appointment at any time by accessing your profile in your Vision Account. To be able to cancel your eye test online you must first have a Vision Account with us.

If you are a new customer:

You should have already been sent an email to create a password for your account along with your eye test confirmation email. Simply follow the instructions to create your account.

If you are an existing customer:

You need only login to your account as normal.

To cancel your eye test online:

Please follow these steps:

Login to your account by clicking My Account in the top navigation bar.
Login with your username and password to gain access to your account. If you have forgotten your login details, you can click on the forgotten password link and reset your password.
Once you have logged in. The homepage of your account will reveal your profile. If you have a scheduled appointment with us, you should see it displayed clearly in the 'Appointments' section. Your appointment will show all the details relating to your bookings, store location, appointment date and time, as well as appointment type.
You can click 'Reschedule Appointment' to change your appointment date, time, store or appointment type.
Cancelling your eye test is as simple as clicking the rubbish bin icon in the top right of your upcoming appointment. Once your appointment is cancelled it will no longer display in your profile.

Please note, if you have booked your appointment in-store or booked it by telephone you cannot cancel your appointment online and will need to contact the store directly to cancel.

Find your store contact details here.